Bones Club Terms and Conditions

Effective 2018, Smokey Bones guests have the option of joining The Bones Club using a traditional card or going cardless. The language below reflects the traditional card program. Those electing the cardless option will be asked to register with a phone number, and they will be required to provide that phone number and a valid photo ID to redeem rewards. All other information applies.

When joining Smokey Bones Email Club vs. The Bones Club, you will receive emails about our latest offers, coupons, events and more; but will not earn points and rewards. Ask for a Bones Club card or sign up for our cardless Bones Club loyalty program on your next visit to Smokey Bones to start earning points and rewards.

  1. The Bones Club is Smokey Bones loyalty program that rewards our guests with points for their purchases. Members earn one (1) base point for every one dollar ($1) spent on food and non-alcoholic beverage purchases. When you reach one hundred (100) points, your points will be deducted and a ten dollar ($10) reward will be emailed directly to you. Members also receive special offers.
  2. You must be eighteen (18) years or older to become a Bones Club member.
  3. No purchase is necessary to get a Bones Club membership.
  4. Only one active membership per person at a time is allowed. If and when a membership number becomes replaced, the old membership becomes disabled and should be discarded. The Bones Club is intended for individual use only. Spouses may not share in the membership. Points may not be accumulated for a business entity.
  5. You must have a valid email address to qualify. Cards must be activated with accurate name and email address to be registered.
  6. To become a Bones Club member, eligible Guests must enroll, complete all required information, and successfully accept these Terms.
  7. Bones Club points are available on qualifying purchases at all Smokey Bones locations only. Bones Club rewards can be applied to qualifying purchases at all Smokey Bones locations only. Points are credited to your account when providing your Bones Club information to the designated recipient at Smokey Bones locations.
  8. All information submitted must be accurate and truthful. It is the Member’s responsibility to ensure that the information provided remains current, and to promptly notify the Program (by updating the member’s profile) of any changes.
  9. Points will not be issued for the purchase of alcoholic beverages, gift cards, rewards, discounts, promotions, tax or tip.
  10. Points are awarded only to the Bones Club member who pays the check. If a bill is paid by credit card, the name on the card must match the name on the Bones Club membership. Points will not be issued for the purchase of gift cards. However, if the recipient is an active Bones Club member, points will be issued upon the gift card redemption.
  11. To qualify for points on a catered event or banquet function, you must be an active Bones Club member prior to booking the event and member must be the individual paying for the event. Points will not to be issued for room rental or service charges. Limit 6,000 points per event.
  12. Smokey Bones reserves the right, at its sole discretion, to terminate the Bones Club loyalty program, and to amend, limit, modify or add to the terms and conditions, including but not limited to imposing time limits and changes in point values, rewards and reward levels, all without prior notice, at any time.
  13. Except where required by law, points have no cash value and are surrendered for award redemption only.
  14. Smokey Bones may engage in periodic audits of a member’s account. Smokey Bones reserves the right to discontinue membership privileges and/or void all or a portion of a member’s point balance if the points have been issued, received or redeemed through computer error, fraud or theft, through illegal means or in a manner not authorized in the Terms and Conditions or in other legal or equitable remedy which may be available for the Smokey Bones loyalty program under applicable law.
  15. Accumulated points are not member property and may be revoked, cancelled, limited or modified at any time, even though such action may affect a member’s right to previously accumulated points.
  16. Smokey Bones will not disclose the information that you provide in connection with your membership in the Bones Club to anyone else, but may use your information and other members’ information internally and externally as part of its marketing research.
  17. Bones Club points and rewards are not transferable.
  18. Bones Club members cannot get credit for visits to Smokey Bones prior to membership in the Bones Club.
  19. Federal and state tax liabilities are the sole responsibility of the Bones Club member. Laws may prohibit accumulation of points from alcohol purchases only. Points will not be provided for alcohol purchases.
  20. Any errors on guest check receipts identified by member must be adjusted at the location earned on the day the transaction was made.
  21. Smokey Bones employees and family members or people living in the same household of Smokey Bones employees are not eligible to participate in the Bones Club.
  22. Smokey Bones reserves the right to cancel the Bones Club at any time.
  23. Smokey Bones is not responsible for points or awards lost due to fraudulent or unauthorized use, including fraud caused by lost or stolen membership. Smokey Bones and each of its affiliates are not responsible for any negligence, claims, liability, injury, property loss or other damage of members or other third parties arising from or in connection with the use/misuse of rewards and/or participation in the Bones Club.
  24. The Bones Club is subject to applicable state, federal and local laws and regulations.
  25. These Terms and Conditions shall be governed by, subject to, and construed in accordance with the laws of the state of Florida, United States of America, excluding all conflict of law rules. If any provision(s) of these Terms and Conditions are held to be invalid or unenforceable, all remaining provisions will remain in full force and effect. To the extent permitted by law, the right to litigate, seek injunctive relief or make any other recourse to judicial or any other procedure in case of disputes or claims resulting from or in connection with the Bones Club are hereby excluded, and all members expressly waive any and all such rights.
  26. By becoming a member of the Bones Club, you agree that exclusive jurisdiction for any dispute, claim, or demand related in any way to the Bones Club will be decided by binding arbitration. All disputes between you and Smokey Bones and/or its affiliates of whatsoever kind or nature arising out of these Terms and Conditions shall be submitted to judicial arbitration under its rules then in effect in the Florida USA area, before one (1) arbitrator to be mutually agreed upon by both parties. The parties agree to share equally in the arbitration costs incurred.
  27. When you perform any online transaction, such as registering your card to earn your introductory reward coupon, it will require an in-restaurant transaction to activate. In other words, you must go to a Smokey Bones restaurant and close a check in conjunction with your membership, and then your reward will be credited to your account.
  28. New Bones Club membership will become inactive if they have not been registered online within 90 days of being issued.
  29. All rewards will be forfeited if a Bones Club account has not accumulated any points in 365 days.
  30. The Bones Club membership does not expire but will become inactive if not used within 365 days. All accumulated points and rewards (not previously expired) will be forfeited if not used within 365 days.
  31. When upgrading from the Smokey Bones Email Club to the Bones Club Loyalty Program, you will begin to earn points for eligible purchases, but will not receive any additional welcome offers.
  32. When opting-in for Bones Club, member is agreeing to receive communications from Smokey Bones, The Wing Experience® and The Burger Experience.