Here are a few frequently asked questions that may be the answer you were looking for.
If not, send us a note in our comment field below.
Frequently Asked Questions
For Bones Club questions, please visit here
Smokey Bones is committed to the safety of our guests and staff. Every store is taking the following precautions:
- Social distancing in our dining rooms
- Employees are wearing face masks and gloves
- Tables and surfaces are sanitized regularly
- Contactless curbside pickup is available at every Smokey Bones location
Menu items and pricing
Kindly note, not all menu items are available at every Smokey Bones location and pricing may differ on a location by location basis. You can visit our online ordering to see pricing per location.
Limited Time Offers
Smokey Bones is dedicated to providing our guests new and flavorful items to our menu. Items can be offered for a limited time and available to our Bones Club members at an earlier date. Be one of the first to taste these new items by joining our Bones Club today.
Do you take reservations?
Yes, please call your Smokey Bones of choice to make your reservation.
Are there any restrictions on the number of guests to a reservation?
Restrictions are based on availability at your store of choice.
Can I reserve a section of the restaurant for a large party?
Yes, we offer private parties in store. You can find more information here and submit a form to reach out to your local catering contact.
How can I receive a copy of my receipt?
Please call your local store to receive a copy of your receipt.
Where can I purchase a gift card?
Gift cards can be purchased at every store or on our website gift card page. When purchasing on our website, the gift card can be mailed to a physical location and can be sent via email as a virtual card.
How can I find out how much is on my gift card?
You can see the amount on your card here. Please have your gift card number and email address handy.
Can I track my gift card?
You can track your physical gift card here.
Will my gift card ever expire?
Smokey Bones gift cards never expire or lose value.
How can I join and what do I get?
Complete the form here and we will send you special offers, event information and notifications when we launch new menu items. Stay in touch and you’ll always be first to know!
Can I unsubscribe?
We would hate to see you go but you can always unsubscribe when you receive an email by clicking ‘unsubscribe’ at the bottom of the email.
Please call your local Smokey Bones for help finding an item left at any store. You can find location information here.